Delivery and Return Policies

Where does Trama Textiles deliver to?

Trama Textiles is based in Guatemala and offers worldwide shipping! We partner with reliable shipping providers to ensure safe and efficient delivery. On average, international orders arrive within 10-15 business days. Exact shipping times for your country will be displayed at checkout.

Shipping Costs

Shipping costs for South America, United States, Canada, Europe, Asia, Africa, and Australia will be calculated at checkout.

Tracking Your Order
Once your order is processed, you will receive a tracking number within 5-7 days after purchase. Our primary shipping carrier is DHL, though we may also use UPS or FedEx. Tracking numbers are provided once your package clears Guatemalan customs—thank you for your patience!

Customs & Import Fees
Some countries, including Canada, Australia, and the UK, may charge customs fees upon delivery. These charges vary by country. DHL will contact you with payment instructions when your package arrives.

Delivery Issues?
If your tracking status shows "failed delivery" or "package on hold", we recommend:

• Contacting the shipping provider (DHL, UPS, FedEx) through their customer service portal.
  
• If issues persist, reach out to our team at coordinator@tramatextiles.org for assistance.
  

Return & Exchange Policy

Understanding Handmade Variations
Every Trama Textiles product is handwoven and one-of-a-kind. Due to the artisanal nature of our items, slight variations in color, pattern, and texture are normal. These unique details celebrate the beauty of traditional backstrap loom weaving!

Returns & Exchanges

If you are not completely satisfied with your order, we offer an 18-day return/exchange window. Refunds will be issued to the original payment method, including taxes.
Important Notes:

• Shipping fees are non-refundable.
  
• Items must be returned in their original condition.
  
• Prior approval is required before processing a return.
  

To initiate a return or exchange, email coordinator@tramatextiles.org for approval. Further instructions will be provided once approved.
We appreciate your support and understanding of our sustainable and ethical craftsmanship!.